Best Auto Repair, Burlington

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Call us for all your car needs! 336-350-7403

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 336-350-7403 or make an appointment online!

ASSOCIATIONS

  • ACDelco
  • ASE (Automotive Service Excellence)
  • Jasper
  • O'Reilly Auto Parts
  • BG Products
  • Go Powertrain
  • Car Care Aware

Testimonials

  • Very friendly, fast, and affordable. On top of that, since I work so close, they were nice enough to deliver my car to my job!
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  • I had major problems with my 92 roadmaster from damaged break lines 2 power steering I brought my car 2 Hicks and I wish I would've done it sooner not only did they fix wat i asked faster than I expected they put there own little spin on it lol my car rides like new just want to thank my man Kevin an the guys at Hicks for helping me out my advice to u if your looking 4 a great mechanic give them a call
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  • Kevin is a great guy who will go above and beyond to help you fix your car. He really worked with me spent his own time and money to try and find ways to keep the costs down.
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  • For a person that normally does his own work it hard find a shop that you can leave your vehicle and feel they would perform a good job to your satisfaction I have had Hicks performance do major work on two my vehicles and was done at and above my high standards .
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  • Great work. Very polite. Not to expensive.
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  • The power window motor and regulator on my 2007 Honda Accord broke in the halfway up position. Kevin gave me an appointment to replace the broken parts along with a time and cost estimate in advance. He took my car in for service at my appointment time and did all the work within his time and cost estimate. He fixed my problem for less than half the cost that the Honda dealership estimated. It was a great experience and I wouldn't hesitate to bring my car to his shop for any future repair work.
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